Wilmoths Maidstone have achieved an ‘ACE Accreditation’ by Citroën UK, as part of an international programme from the PSA Group.
This comes in light of recognition for the improvements made to their Aftersales division.
To achieve this, the Maidstone management team worked alongside Aftersales experts from Citroën UK for nine months learning a coaching and training programme to maximise key opportunities within their service department.
The programme covered everything from customer parking and onsite facilities, such as Wi-Fi availability and refreshments, as well as working in detail with the service team to optimise the standard of their reception and workshop processes. The aim being to ensure customers receive the best possible experience and value for money when visiting the Citroën dealership.
Service manager James Storey said: "On gaining our Pro 2 Ace accreditation, we feel this really backs up our commitment to continually improve our customers experience here at Wilmoths Maidstone."
We are incredibly proud that Wilmoths Maidstone passed with flying colours and will continue on their journey towards delivering the perfect service.
ACE Accreditation is a UK initiative that Citroën UK started in 2015. Driven by an international programme from the PSA Group, this initiative from Citroën UK ensures a high standard of Aftersales services are delivered to customers via their entire network of dealers.
A massive congratulations to the team at Wilmoths Maidstone!